FAQS

Have a question? Look below to find your answer.

Commonly Asked Questions

How long will my order take?

Orders normally take between 7-14 business days, however due to the current influx of orders, they may take up to 6 weeks. 

Do you ship to my country?

We currently ship world-wide therefore orders may take longer, we are also not responsible for any additional fees or import charges that may incur.

Can I change my order?

Currently, you cannot change an order once it has been placed due to the amount of orders we have. If you need to change an address, please get in touch and email victoria@torisembroidery.comUnfortunately, we cannot make any changes once your order has been dispatched.

Do you accept refunds and cancellations?

I am not currently able to accept returns, refunds or cancellations due to the nature of being a small business. 

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